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STAKEHOLDER FORA
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4th Citizens' Energy Forum,  26-27 October 2011
Agenda and Conclusions
Programme

Conclusions



Lord Mogg's speechLord Mogg's speech  
CEER Presentations
Status Review of the implementation of the GGPs on Complaint Handling, Reporting and ClassificationStatus Review of the implementation of the GGPs on Complaint Handling, Reporting and Classification  
Mrs P. de Suzzoni and Mrs M. Pavlova

CEER draft advice on price comparison toolsCEER draft advice on price comparison tools  
Mr D. Van Evercooren

Benchmarking Report on roles & responsibilities of NRAs in customer empowerment and protection as of 1st January 2011Benchmarking Report on roles & responsibilities of NRAs in customer empowerment and protection as of 1st January 2011  
Mrs G. Utili and Mrs K. Gallo

Guidelines of Good Practice on Retail market design with a focus on supplier switching and billingGuidelines of Good Practice on Retail market design with a focus on supplier switching and billing  
Mrs E. Kahl and Mr S. Gras

Final Guidelines of Good Practice on regulatory aspects of smart meteringFinal Guidelines of Good Practice on regulatory aspects of smart metering  
Mrs K. Kavanagh

CEER Draft Advice on the take-off of a demand response electricity market with smart metersCEER Draft Advice on the take-off of a demand response electricity market with smart meters  
Mrs M. Liikanen


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