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2nd Citizens' Energy Forum,  29-30 September 2009

Agenda and Conclusions
Programme

Conclusions

ERGEG Presentations
Regulatory aspects of smart metering in electricity & gas – European status review Regulatory aspects of smart metering in electricity & gas – European status review   
by Mrs Patricia de Suzzoni

DSO as market facilitatorDSO as market facilitator  
by Mr Johannes Mayer and Mr Karsten Bourwieg

Advice on Customer Complaint Handling, Reporting and ClassificationAdvice on Customer Complaint Handling, Reporting and Classification  
by Mr André Piérard

Definitions of vulnerable customers, default supplier and supplier of last resort - European Status ReviewDefinitions of vulnerable customers, default supplier and supplier of last resort - European Status Review  
by Mrs Christina Veigl-Guthann


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