During our 2013 customer conference, there were testimonials on first steps towards implementing the 2020 Vision and four break-out sessions on the following key issues:
Break-out A - Complaint handling: listening and responding to customers Break-out B - Switching and billing Break-out C - Involvement of consumer organisations in the regulatory process Break-out D - Data management and DSO services: on the path towards improving customers' satisfaction
Speakers included high-level representatives from the European Commission, energy regulators, customer organisations and industry.
The programme of the 2nd CEER Annual Conference on Energy Customers.
The venue was packed with more than 100 participants including 23 consumer body representatives, officials from the European institutions and the energy sector.