Customer Workshop The 2nd Customer Focus Group meeting took place on 11-12 October 2005.
On 11 October, invited stakeholders presented their positions on customer issues.
Workshop Documents
E05-WS-01-01 Draft Agenda of the Workshop Customer Focus Group Document E05-CFG-02-01
E05-WS-01-02 "Customer Issues"
Patrick Rousseaux, European Commission, DG TREN, Principal Administrator
E05-WS-01-03 Chrysoula Argyriou, European Commission, DG TREN
E05-WS-01-04 Status Reports Asta Sihvonen Punkka, ERGEG Customer Foucs Group Chair
E05-WS-01-05 "Customer protection and switching - present status and the areas for improvement in the retail electricity market" Eurelectric, Retail Markets
E05-WS-01-06 "Customer protection and switching in the domestic gas market" David Johnson, Eurogas
E05-WS-01-07 "The Distributor Viewpoint to Supplier Switching" GEODE
E05-WS-01-08 Gert de Block, CEDEC, Secretary General
E05-WS-01-09 "Global Switching Behaviour - Trends and Explanations" Philippe E. Lewis, VaasaEmg, Group Director
