At the 3rd Citizens’ Energy Forum in London in 2010, the European Commission presented an Energy study exploring the benefits the liberalised energy market brings to customers in all 27 Member States. One of the key findings of the study was that many customers did not have access to neutral, objective information that empowers them to take an active role in the liberalised energy markets, by switching tariffs or switching suppliers to obtain a better deal. In some cases, this information was provided, but customers had trouble finding it.
Based upon these findings, the European Commission concluded that easy access to neutral, objective information is crucial for the further development of the European energy markets and asked CEER to prepare a draft advice on how to provide this information to customers. In this draft Advice, CEER presents 16 recommendations regarding the way price comparison tools are set up and provide information to the customer.
Stakeholders are invited to participate in the public consultation via a dedicated online questionnaire in this section of the CEER website. Please note that only answers submitted via the on-line questionnaire will be taken into consideration.
CEER invites all interested parties to provide comments on all aspects of the public consultation document and in particular on the list of specific questions set out in the consultation document.
Any comments should be received by Thursday, 22 December 2011 through the dedicated online questionnaire. Please note that the login request to fill in the questionnaire must be made by Thursday, 15 December 2011.
Following the public consultation period, CEER will publish all responses received from stakeholders that are not marked as confidential. Respondents requesting confidentiality should submit those confidential aspects of their response by marking them as "confidential" in the dedicated online questionnaire.
Any questions on the consultation document and the online consultation should in the first instance be directed to: