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E09-PC-40: Draft Advice on Customer Complaint Handling, Reporting and Classification   
ERGEG Public consultation: 2009/10/01-2009/12/02 

 

ERGEG Workshop :  25 February 2010 from 11:00 to 15:30 hours
Marriott Brussels Hotel 
located at:  rue Auguste Orts 3-7, B-1000 Brussels

Please note that places for the workshop are limited and registration is subject to confirmation.
  
    Background     
    Consultation Documents     
    Responses Received     
    Public Workshop     
Agenda and documents
Workshop Draft AgendaWorkshop Draft Agenda    Versions

ERGEG Presentation to introduce the workshopERGEG Presentation to introduce the workshop   

ERGEG Presentation on ERGEG's draft recommendationsERGEG Presentation on ERGEG's draft recommendations   

DG Energy Presentation on retail markets and the 3rd Package  

DG Health & Consumers Presentation on a harmonised methodology for classifying and reporting consumer complaints and enquiries  

DG Health & Consumers Presentation on Market study on the functioning of the retail electricity market   

List of ParticipantsList of Participants   

Registration
ERGEG Workshop on Customer Complaint Handling 
Date: 25.02.2010
Location: Marriott Brussels Hotel
Rue Auguste Orts 3-7
1000 Brussels

 
       
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